Last updated August 11, 2026
Customer support
Help is available for account access, billing, synchronization, scanning, printing, labels, and marketplace connections.
Contact support
Email closeoutdeals2023@gmail.com. Include your business name, device or printer model, what you were trying to do, and a screenshot of any message. Never email passwords, card numbers, access tokens, or verification codes.
Account and billing help
Use Forgot password on the sign-in page for account recovery. Managers can update payment details or cancel renewal through Manage billing in Scanmerce. Employees should contact their business manager for invitations and permissions.
Urgent warehouse or printing issue
Scanmerce keeps local records available during a temporary connection problem. Do not uninstall the app or clear its storage before support confirms that all pending records have synchronized. For a printer problem, note the printer model, label size, and whether a test label prints.