Privacy policy

Information we collect

We may process account and business details, employee names and identifiers, inventory and listing records, product photos, shelf locations, order and shipping details, device and diagnostic information, and subscription status. Stripe processes payment-card details; Scanmerce does not store complete card numbers.

How information is used

Information is used to authenticate users, synchronize authorized warehouse records, prevent duplicate SKUs, support picking and shipment verification, maintain listing backups, provide reports, process subscriptions, prevent abuse, and deliver customer support.

Account activity and service usage

For signed-in businesses, Scanmerce records approximate active time and last recorded use of the website and supported app versions, plus product-photo storage sizes. These first-party operational reports help the Scanmerce platform owner support customers and understand trial engagement. They are not sent to advertising providers. We do not record screen contents, message text, keystrokes, or individual actions in these usage reports. Active time excludes background syncing and pauses after 60 seconds without interaction. Overlapping sessions are deduplicated. Detailed timing samples are normally removed after one day; daily totals are kept for up to 400 days. Website activity measurement honors browser Do Not Track and Global Privacy Control settings. Missing measurements do not establish that an account was unused.

Connected marketplaces

When a manager connects a marketplace such as eBay, the app accesses only the seller data authorized through that marketplace's consent process. Marketplace data is used to provide the requested business functions and is not sold.

Service providers and sharing

We use Supabase for authentication and synchronized data, Stripe for billing, and connected marketplaces for authorized seller operations. Listing Accuracy Check sends listing text and selected product photos to Google Gemini, and may query product catalogs by UPC, to identify potential contradictions. Do not include personal or confidential information in product photos or descriptions. AI results can be incomplete or incorrect and require human review; they do not automatically edit your eBay listings.

Listing Accuracy Check currently uses Google's unpaid API tier. Under those terms, Google may use submitted content and responses to improve its products, and human reviewers may process that content. Do not submit sensitive, confidential, or personal information. A paid Scanmerce subscription does not itself change Google's processing terms. See Google's Gemini API terms. Contact us before using the checker in the EEA, Switzerland, or the United Kingdom, where Google requires a paid-service configuration for API clients. Information may also be disclosed when legally required or to protect customers and the service.

Retention and security

Affiliate referrals and tax documents

Website analytics use a random browser identifier for up to 90 days to estimate visits and signup conversion. We record the public page path and acquisition source, not the full page query, full referrer address, or raw IP address. Signed-in members and known converted browsers are excluded from prospect traffic. Analytics honor the browser’s Global Privacy Control or Do Not Track signal. Clearing browser storage resets pre-signup attribution.

Support messages and attachments are private to the sender and the Scanmerce platform owner. Member-wide announcements are delivered as separate conversations; customers cannot see each other’s replies or attachments. Do not upload sensitive credentials or payment details.

Affiliate links use a random browser identifier and first-referral record for up to 90 days. We count visits and signups and link a new account to its referring affiliate to calculate commissions on first subscription payments. Affiliates see aggregate referral results, not referred customers’ personal details. Clearing browser storage removes pre-signup attribution; once you sign up, attribution is kept with the account. Daily abuse-control hashes are short-lived and do not store raw IP addresses.

Affiliate legal details, tax documents, and payout records are accessible only to the affiliate and authorized Scanmerce program owner. Documents are stored privately and shared through short-lived download links. Tax and payment records may be retained for accounting and legal obligations after program participation ends. Do not email tax documents or put tax identifiers in ordinary profile fields.

Records are retained while the business account is active and as needed for legitimate operational, accounting, dispute, security, or legal obligations. If a free trial ends without a paid plan, workspace access pauses but the business records and marketplace connection are not automatically deleted; a reactivation window of at least 30 days is provided. We use access controls, encrypted connections, row-level database rules, and protected device sessions, but no system can guarantee absolute security.

Cookies and your choices

Optional Google Analytics, HeyCatch analytics and Meta ad measurement stay off until you accept. You can decline without affecting signup or your free trial. Use the Privacy choices button at the bottom of the screen to choose each service separately or change your decision later.

Optional HeyCatch analytics

With your separate permission, HeyCatch measures public page visits and signup steps to help us evaluate our marketing. Events use anonymous browser identifiers, device information and network information. We exclude form contents, names, emails, credentials, account identifiers, inventory, orders and private workspace pages. The preference lasts up to 90 days. You can withdraw permission for future events in Privacy choices. Global Privacy Control and Do Not Track keep this measurement off.

Optional Google Analytics

If you enable Google Analytics in Privacy choices, Google receives public page visits and signup steps such as trial-button clicks, form starts, submission, email confirmation and newly activated trials. It uses browser cookies, device information and network information to measure this funnel. Our integration does not send form values, names, emails, credentials, account identifiers, inventory, orders, full query strings or private workspace pages. Automatic form tracking and advertising personalization are disabled. No Google analytics script is loaded before permission. The consent choice and analytics cookies last up to 90 days. You can withdraw permission for future events in Privacy choices; we then disable tracking and clear this site's Google Analytics cookies. Global Privacy Control and Do Not Track keep this integration off. Google describes its data handling in its privacy policy. A previous Meta choice does not authorize Google Analytics.

Optional advertising measurement

If you enable Meta ad measurement in Privacy choices, we report your public homepage visit through both a browser Meta Pixel and Meta's Conversions API, using the same random event identifier to prevent double counting. Newly activated website free trials are reported through the Conversions API only. The events include the time, the public Scanmerce home address, your IP address and browser information, and available Meta ad-click and random browser identifiers. The browser Pixel is a small image request, not a script that reads forms or tracks buttons. Meta may receive its existing cookies according to your browser settings. We do not share full query strings or private page addresses. Meta uses these signals to measure and improve our Facebook ads. We do not send your name, email address, account credentials, employee information, inventory, listings, orders, or payment details through this integration. No Meta advertising script runs inside your workspace. A previous choice that covered trial starts only does not enable page-visit measurement until you approve the updated choice.

The advertising choice and optional browser attribution identifiers are stored on your device for up to 90 days. Use Privacy choices to decline or withdraw permission for future events; this removes those optional identifiers from our browser record. Browser Global Privacy Control and Do Not Track signals keep this measurement off. Declining does not affect signup, your trial, or use of the service. Meta's handling of information it has already received is described in its privacy policy. Separate Scanmerce website and affiliate analytics are described above.

Business managers can correct many records in the app, disconnect marketplace access, manage or cancel billing on this website, or request account deletion. Contact closeoutdeals2023@gmail.com for access, correction, deletion, or privacy questions.

Children

The service is intended for businesses and is not directed to children under 13.